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Booked a first class flight from Dallas to Cozumel. First row passengers were drunk getting on the plane and were constantly served alchohol by the flight attendant. The first row was cursing loudly and being disruptive. The behavior was not addressed by the flight...
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SunCountry_Airlines
SunCountry_Airlines
Sun Country Airlines Verified Representative

We would love the opportunity to follow up on your concerns. Please visit our site, and select get in touch. Thank you.

2.8
#1089502
On a recent flight from San Francisco to Minneapolis with Sun Country flight 398 I decided to upgrade to first class. There was a tantalizing pop up that came right as I was about to print my boarding passes (I would never have done that, had that pop up not showed...
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SunCountry_Airlines
SunCountry_Airlines
Sun Country Airlines Verified Representative

We are so sorry to hear about your experience. If you haven't already, please visit our site and select get in touch. Thank you

1.0
I didn't like
  • Dismissal of my complaint as it did not satisfy my concerns
  • Denial of my complaint
#1083828
On memorial Day I was delayed somewhat in reaching the Humphrey terminal in Minneapolis by a massive traffic jam at the Fort Snelling graveyard a few blocks away from the Sun Country terminal, but was glad to see I made it with half an hour to spare. I was very...
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#1078293

Sun Country Airlines - Horrible not to mention 6hr layover an still didnt arrive

Sun Country Airlines
#1092456
On time my birthday was ruined Ty
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Sun Country Airlines - Delays and 3 terminal changes

Sun Country Airlines
#1080795
Im not to happy as a first time passenger to fly. My flight was super delayed. Than the check in terminal was changed 3 times. Its not professional. Than boarding waS delayed.
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Sun Country Airlines - Constant delays

Sun Country Airlines
#1058421
1.9
Details
I have flown from San Francisco to Minneapolis and back again 6 times and 8 times the flight has been delayed. Today it cost me 80.00 because I missed the last airporter bus leaving SFO!!!
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Level of Comfort
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Sun Country Airlines Inflight Service Review

Sun Country Airlines
#946388
Terrible service. Been sitting in plane parked at gate for 40 minutes waiting for food to be brought onboard. Still has not arrived. Someone failed to do their job! No idea how much longer we need to wait.
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On Saturday, I took a flight from MSP to Boston. I had about an 8 hour layover in Boston before catching a flight with Thomas Cook to Manchester. To THIS DAY, Sun Country Boston still has not responded as to where my baggage may be. I proceeded to Sweden for a week and...
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Sun Country Airlines - Ignored service
I made a special request for wheel chair for my mom traveling from MN since she is not physically fit to walk for long and senior citizen too..shockingly she walked all the way to baggage claim by herself without wheel chair service...when I was looking for her I found...
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1.6
#1074404
Currently on board my connecting flight in Minneapolis to JFK via LAX. We were supposed to *** at 7AM. Apparently the co-pilot was involved in a fender bender so we are leaving later than expected. Things happen, that's fine. While seated, one flight attendant, who was...
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SunCountry_Airlines
SunCountry_Airlines
Sun Country Airlines Verified Representative

We would love the opportunity to follow up. Please visit our site, and select get it touch. Thank you.

Went on a Charter Flight to Biloxi on Sun Country Airlines on May30, 2017 and paid extra for First Class. We did not get the amenities that First Class should award us. No movies or TV. The food was horrible not savory as the website said. No champagne toast and seats...
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SunCountry_Airlines
SunCountry_Airlines
Sun Country Airlines Verified Representative

We apologize for your experience, and we would like to follow up. Please visit our site, and select get in touch. Thank you.

1.0
#1059488
The baggage was taken to customs by mistake. We then were told to walk there to get it to find out we really had to go back and retrieve this from the first carousel. My mother is 80 years old and this was making her very nervous and then she had to walk back and forth...
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SunCountry_Airlines
SunCountry_Airlines
Sun Country Airlines Verified Representative

We are so sorry to hear about your experience. If you haven't already, please reach out to us through our Get In Touch page on our website. Thank you.

1.8
I liked
  • Not professional staff or accommodating
I didn't like
  • Very poor experience
#1045393
After a great week in Vegas seeing great friends, attending some great events and doing some work, it all culminated with my trip back to NY via Sun Country air. I was expecting smooth sailing, but it was anything but. Both the origination plane and connecting plane (5...
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First off I would like to say that I have been flying 6-8 times a year for the past 40 years and over the past 6 years, more often times with our 6 pound Malti-Pom dog, all without incident. I am appalled at what happened on this flight yesterday. First of, we were...
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Anonymous
anonymous

I don't have to have the last word. The contract you agreed to (without any intent to abide by it) says that the dog has to be zipped up in its carrier. Your extreme defense...

hana8894
hana8894

Thank you pspammer65; we are like you are like us, courteous and 'MN nice.' I'm glad you understand about the dog; I have seen people sitting with their animals in their lap ...

1.6
I didn't like
  • Being treated horribly by passenger and flight attendant
  • Dismissal of my complaint as it did not satisfy my concerns
#1023196