Sun Country Airlines
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaI haven't gotten my order i ordered it on the first of April it is now the 18th of May haven't received any confirmation from you this will make me not ever order again and will tell any one not to
Preferred solution: restitution for my stress of my missing luggage for two days and then when I got them they had been picked over and luggage banged up funds for my missing items missing from my suitcase .
User's recommendation: get an office in the airport so that customers will have someone to solve problems on site
Unstatisfied
- Terrible customer phone service can cost you your refund
- Do not respond
- Can not reach them in timely manner
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brookhaven, PennsylvaniaSuckiest Airline EVER...DO NOT UNDER ANY CIRCUMSTANCES FLY THIS AIRLINE
Sun Country has blocked my number as if that would stop me and also banned me as a user on their website
Booked a flight, paid for it in full and at the last minute they changed the final destination causing to have to rent a car. then the flight was delayed for 6 HOURS FOR NO REASON while the plane sat at the gate the entire time. DO NOT even bother trying to call them. They will hang up on you , block your number and BAN you as a user on their website.
Absolutely ZERO customer service. In fact I don't think they have a customer service department.
- No pros
- No pros what so ever
- Unethical
- Customers do not matter
Preferred solution: Full refund
User's recommendation: DO NOT FLY SUN COUNTRY AIRLINES
Emergency
Preferred solution: Full refund
User's recommendation: No one answers at the call center
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irving, TexasChange flight
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | La Crosse, WisconsinLost my luggage on a direct flight to Charleston SC
I. My checked in luggage did not arrive with my direct flight from MSP to CHS for my Sons Wedding.
Customer service was rude and didnt have any solutions and blamed for this situation, my luggage was sent to Las Vegas when it was ticketed to CHS and I have the claim, what and why did this happen and had no clothes or toiletries absolutely nothing to wear!
I need Answers, Apologies and reimbursements for my pain and suffering. I spent 3 hours just being on hold finding someone to answer customer service, someone needs to fix how Sun Country operates this business and help the passengers deal with employees errors.
User's recommendation: Fly at your own risk!
Canceled flight
- Cancels
Preferred solution: Hotel and car compensation.
My husband had gotten sick and they would not return my money. Please return my money
Cancelled flight
Preferred solution: Deliver product or service ordered
Their customer service sucks!
User's recommendation: Don’t fly Sun Country!!!!
Flight
Preferred solution: Answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Minneapolis, MinnesotaAirline Voucher expiration
- Poor customer service
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Beware of Sun Country! Customer Service is scripted!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mendota, MinnesotaTerrible Experience Every Single Time
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Maple Plain, MinnesotaCanceled flight w/out any help
Preferred solution: Let the company propose a solution
User's recommendation: Fly delta
Left purse accidentally under seat with glass case hanging from it
- Ever
- Chargers
- Staff
- There was absolutely no customer service or on-line check in
User's recommendation: Don’t leave or forget anything on a plane. You will never get it back
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