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4.1

I attempted to board a flight out of MSP today and was told at the gate that I could not board early as a 7 month pregnant mother w a toddler. That it was only for disabled people. I was polite but in shock. I carried my child, my bag, and my ready to be checked stroller to the back of a long boarding line.

By the time I made it to the gate, I was out of breath, nearly in tears, and overheated.

I had flown Sun Country the week before and was allowed to board early just as every other airline has always allowed.

Early boarding for parents of small children makes for a better flight for all passengers because the parents can get the kids settled, have all they need to keep the kids busy and happy, and be better prepared.

This experience has left me scared to ever book with this company again.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Sun Country Airlines Cons: Lack of sensitivity for a pregnant mother.

Location: 1300 Corporate Center Curve, Eagan, MN 55121, USA

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