Sun Country Airlines - Lost luggage on seattle to milano italy!

Sun country airlines made no attempts to return my calls or emails, after my luggage was lost on an international flight to Italy. As of 4 days later, I am still stuck here at the Moxy Hotel in Malpensa, with no luggage. Imagine arriving in a forgiven country, with no work tools, costing me thousands of dollars.

The baggage claim was dribbled out, virtually un legible. The customer service was not what I would appreciate from a successful company. I do not wish to fly sun country in the future anymore.

I will filing a complain, with the FAA or accredited governmental agency upon this matter. Thank you.

This review is a subjective opinion of a user.
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Product or Service Quality
Number of Destinations
Value for money
Billing Practices
Level of Comfort
Additional Fees
Quality of Food
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Discounts and Special Offers

  • What I liked
    • Nothing will not fly again
    • Ever
  • What I disliked
    • Bad service
    • Inconveince of delayed flight
    • Response time
    • Very poor experience
    • Lost 3000 euros over this

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Sun Country Airlines Flight
Review category
review #868508

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