Sun country airlines made no attempts to return my calls or emails, after my luggage was lost on an international flight to Italy. As of 4 days later, I am still stuck here at the Moxy Hotel in Malpensa, with no luggage. Imagine arriving in a forgiven country, with no work tools, costing me thousands of dollars.
The baggage claim was dribbled out, virtually un legible. The customer service was not what I would appreciate from a successful company. I do not wish to fly sun country in the future anymore.
I will filing a complain, with the FAA or accredited governmental agency upon this matter. Thank you.
More Review Details
|Product or Service Quality|
|Number of Destinations|
|Value for money|
|Level of Comfort|
|Quality of Food|
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
What I liked
- Nothing will not fly again
What I disliked
- Bad service
- Inconveince of delayed flight
- Response time
- Very poor experience
- Lost 3000 euros over this
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Sun Country Airlines Flight
- Review category
Author wants to be contacted by the company. Learn more ›
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