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Traveled to Orlando January 8th. First class. Cold food, plastic forks and knives, no hot towel, no cheese and crackers, plastic beverage cups, and paper coffee cups. I fly 90 % of the time 1st class and have never received worse conditions Where's the benefits? Return...
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#1173046
Got an email from Sun Country stating that my wife's return day has been changed to 24 hrs later. No reasons given. Called their customer care and was told 'Yeah we do not get the reasons for the change'. We can cancel the flight and should get your refund in about 10...
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#1169434
Bought a round-trip for my wife who travelled abroad. First leg completed. Return will be in March. Received an email from Sun Country stating her flight has been changed to the next day. No reason given. So they expect her to stay in NY for a day all expenses on her...
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#1169416

Sun Country Airlines - Sun Country left me stranded

Sun Country Airlines
#1161853
1.8
Details
Sun Country cancelled flight out of Harlingen for supposedly weather conditions. In reality there was no plane to leave Harlingen to fly back to Minneapolis. Sun Country after numerous responses has not yet resolved the issue
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Sun Country Airlines - Delayed on the runway from 1:45 and its already 1:35 still h

Sun Country Airlines
#1158906
3.4
Details
We are delayed on flight 244 fro jfk to Msp and going on 3hrs and the staff won’t let you use the washroom I am about to pee in my pants, tell me what the *** is this I am so pissed right now
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Sun Country Airlines - One of the worst flight experience.

Sun Country Airlines
#1120164
1.0
Details
Oct 24 . Flight 248. Shedule 9 ... now it changed to 2.30.am. Are u guys running a airline or {{REDACTED}} Bullock cart.? I get stuck. No rest and hotel booking also wastes. Never again.. sun *** country.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Sun Country Airlines - Horrible not to mention 6hr layover an still didnt arrive

Sun Country Airlines
#1092456
On time my birthday was ruined Ty
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Anything more than one personal item (i.e. purse) now incurs a fee of $20-$40 each segment flown. This includes carry on luggage. In fact, it's now less expensive to check a bag vs. carry one on with this airline. The web site does a terrible job defining what the...
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#1169413
You're stewardess were rude and racist, being polite to other passengers and greeting them but not me while I was looking at them and greeting them! I had to ask for something to drink because I was skipped while they were handing out drinks, at one point i just wanted...
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My family and I were expected to arrive home at LAX by 12:05 pm on January 1st, with flight 240 and then flight 423 after a one hour layover. However, we were forced to arrive at nearly midnight on January 2nd, with a twelve hour layover before boarding flight 429....
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Just 15 minutes ago with a supervisor named Mike.He seemed very prejudice.I was a mediator for NYCTA for 20 years and 47 days.I have come across many managers and superintendents.I have never lost a case,now retired,Even the bosses and managers have a HIGH respect for...
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1.3
#1127851
Booked a first class flight from Dallas to Cozumel. First row passengers were drunk getting on the plane and were constantly served alchohol by the flight attendant. The first row was cursing loudly and being disruptive. The behavior was not addressed by the flight...
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SunCountry_Airlines
SunCountry_Airlines
Sun Country Airlines Verified Representative

We would love the opportunity to follow up on your concerns. Please visit our site, and select get in touch. Thank you.

2.8
#1089502
On a recent flight from San Francisco to Minneapolis with Sun Country flight 398 I decided to upgrade to first class. There was a tantalizing pop up that came right as I was about to print my boarding passes (I would never have done that, had that pop up not showed...
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SunCountry_Airlines
SunCountry_Airlines
Sun Country Airlines Verified Representative

We are so sorry to hear about your experience. If you haven't already, please visit our site and select get in touch. Thank you

1.0
I didn't like
  • Dismissal of my complaint as it did not satisfy my concerns
  • Denial of my complaint
#1083828

Contact Sun Country Airlines

Mailing Address:
Sun Country Airlines Customer Service
1300 Mendota Heights Road
Mendota Heights, MN 55120
Phone:
(651) 681-3900
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On memorial Day I was delayed somewhat in reaching the Humphrey terminal in Minneapolis by a massive traffic jam at the Fort Snelling graveyard a few blocks away from the Sun Country terminal, but was glad to see I made it with half an hour to spare. I was very...
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Anonymous
Anonymous

Almost all airlines (I think all, but not 100% sure) have a set time you must arrive at security in order to get on the plane. Most are an hour. You didn't plan ahead - not ...

Anonymous
Brian

Try showing up on time for your flight.

#1078293