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Sun Country Airlines - First class meal

What happened to the cheese and crackers? Worst meal ever! First class deserves better. With the price of first class the experience should be better. Now I won’t tell people to fly sun country. I always traveled sun country first class now I have to consider another airline
2.6
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1260891
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Sun Country Airlines - Sun Country lost my luggage!

Sun Country Airlines - Sun Country lost my luggage!
I’ve never been so disgusted by this airline. Please go out of business ASAP! I sat on hold for an HOUR and NOTHING! Their level of incompetence and disfunction unreal.... horrible horrible horrible airline.
1.5
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1259760
Missing luggage for over 72 hours from Sun Country Airlines. I immediately filed a claim my luggage was missing and followed protocol after speaking to attendant in the baggage department. I have made numerous attempts by phone, voice mail, email to track down my...
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#1257867
The flight attendants were terrible. On our returning flight they did not load our stroller for our toddler. After we waited to see the other 3 strollers (loaded/checked after ours)and 2 walkers and a wheel chair brought to the waiting passengers. We asked for...
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Anonymous
Anonymous

If Fed Ex delivered the stroller, then they are the ones responsible for the damage, not Sun Country.

#1255298
I paid to upgrade my seats to first class. When I was getting checked in I was told i had too many bags which i informed the representative that i would put one in my larger bag. Upon getting on the plane I was watched and harassed about how many bags I had...
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1.0
#1252942
I stuck with Sun Country when their former owner was convicted of fraud, and they nearly went out of business. I admired their staff when they agreed to work for reduced salaries in order to save the airline. I have recommended Sun Country to friends and relatives, and...
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#1246517
Knowing Sun Country has made the decision t be a bulk ,low service carrier in the model of Spirit, I am trying to use up FF points before it get's worse. On April 13th I was booked on the "Red Eye" from Vegas to Minneapolis. Earlier , around 3:00 P.M. I received a...
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1.3
#1246324
I was booked on flight 696 Phoenix to Minneapolis for three seats that was cancelled on 4/14 because of weather. I called the number that was provided and given a recording that all lines were busy and to call back later. The phone then hung up immediately giving me no...
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3.5
I didn't like
  • Very poor experience
  • Bad service
  • Customer service on flight cancellations
#1237538
My flight was cancelled due to weather related issues. I was not contacted via email or phone. I called them for 3 day's before reaching anyone. There was no way to leave a voicemail or request return call. Rather phone line's consistently stated all circuits busy,...
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#1236825

Contact Sun Country Airlines

Mailing Address:
Sun Country Airlines Customer Service
1300 Mendota Heights Road
Mendota Heights, MN 55120
Phone:
(651) 681-3900
More
We have always enjoyed Sun Country airlines for our travel to Cancun. We chose Sun Country over other airlines because of the service and baggage policy. We have been pleased with the service and baggage policy for the past 11 years. However, for this years travel...
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4.7
I liked
  • Staff
I didn't like
  • Baggage policy
#1236648