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Me and my wife were heading back home after our honeymoon having a great time and we decided to have a toast to a great week in CA and our new marriage. we did this with a glass of fine bourbon whiskey. The bourbon is called Van Winkle Lot B 12 year bottle of 2017...
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#1334369
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Sun Country Airlines - Wrong Terminal Listing Online

I’m flying out of Phoenix Sky Harbor Airport. It says online that you have moved terminals effective Friday, August-17. That is not the case. I had to walk a long distance outside to the current terminal. Needless to say I was drenched in sweat.
#1332774
Sun Country lost my baggage. I had to buy a new electric razor, toothbrush, and power cable for my computer. I had to spend $400 to which I was told at the lost baggage counter, would be refunded. I put the request in online, and no one has gotten back to me after 30...
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1.1
I liked
  • You did get me to alaska
I didn't like
  • Customer servie
  • Very poor customer service
  • Lost baggage and no help
#1332215
My girlfriend and I recently went to mexico on the day we were supposed to leave the hotel staff informed us that our flight # 514 was delayed 3.5 hours bue we would still have to go sit at the airport because the check in counter was going to close. After sitting and...
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1.0
#1329352
Is is truly too bad that once was a great small airline has lowered itself to the bowels of the big guys. Present the customer with a competitve price and then apply extra charges for everything! The seats are now closer than ever before and soon we might just as well...
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1.0
#1328529
Short notice when they cancelled our flight. No customer service at the desk. When I called they said they would call back when not busy and hung up on me. REALLY! When I finally got through there was Over an hour wait on the phone and still didn't talk to anyone.(long...
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1.7
I didn't like
  • Customer service on flight cancellations
#1328288
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Sun Country Airlines - Very poor gate agents

I have tried to contact Sun Country but have not received any correspondence from them.
#1324895
Sun Country Airlines - Rude, overweight, lazy flight attendants
Fly 514 cun to dfw 8/8/2018. Disabled Vet asked to sit in bigger vacant seat because of knee injury. Was told no by Trina. Then see was telling Paula who was sitting in first class( 9 vacant first class seats) eating with her feet propped up that I was “ *** about my...
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1.0
Dfw Airport, Texas
#1324752
Sun Country Airlines - Disrespect vet
I was just on one of your flights fly 514 Cancún to Dallas and let me just say how disrespected I felt as a Veteran and a human. Trina and Paula have to be the bottom of the fly attendant barrel. Paula sat on her *** with her feet propped up in first class eating....
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1.0
#1324733
Booked fright to Las Vegas March 2018 to depart Mpls Mn July 1 return July 4. My luggage was a carry on bag. No problem in Mpls. Las Vegas I had 2 choices pay $25 to check bag or $40 to carry on. I said I was not charged in Mpls and just look at how small this bag was,...
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#1323510