Sun Country Airlines
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Sun Country Airlines Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sun Country Airlines has 2.0 star rating based on 277 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Sun Country Airlines to a friend or colleague.
- Rating Distribution
Pros: Price, Reasonable prices, Non stop flight.
Cons: Very poor experience, Customer service, Customer phone service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Sun Country Airlines has 2.0 star rating based on 277 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Sun Country Airlines to a friend or colleague.
- Rating Distribution
Pros: Price, Reasonable prices, Non stop flight.
Cons: Very poor experience, Customer service, Customer phone service.Recent recommendations regarding this business are as follows: "do not use sun country airlines website. We got scammed", "Make sure you submit a claim within 4 hours", "Fly on Sun Country Airlines.", "Nobody is pissed off.", "Pick a different sirline".
Most users ask Sun Country Airlines for the refund as a solution to their issues.
Review authors value the most Location and Cleanliness. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Product or Service Quality. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Sun Country Airlines Reviews
"Check on my flight"
I had no problem with the customer service representative Unfortunately I hit the wrong button and I didnt mean to send you a pissed comment. I wanted to let...
"Help others not loose money via Sun Country's website"
We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we (Sun Country Airlines) are unable to...
Help others not loose money via Sun Country's website
We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we (Sun Country Airlines) are unable to complete the transaction at this time".
Two weeks later we tried again and were successful in booking our flight. Upon completing the booking transaction of the flight on our second attempt, we received and email telling us the conformation number and other various information relative to the successful booking. When we paid our credit card bill at the beginning of the month, low and behold Sun Country Airlines had completed the initial transaction but unfortunately there was NO email sent to us with a conformation number or other relevant information for the booking. We called Sun Country Airlines and they said we did not cancel our initial conformation within 24 hours so the charge was valid.
When I stated they never sent us any conformation regarding the booking that would have allowed us to cancel, they stated it was not their issue and we are charged accordingly with nothing we can do to get our money back. When we contacted the credit card company, the card representative said, "This is a common problem with Sun Country.". Never ever use Sun Country Airlines website to book a flight, they seem to have a tendency to rip off the customer ever so conveniently!
Should have gone with Delta as usual, Delta is a much more ethical and honest company to book a flight through while Sun Country Airlines doesn't seem to care if their customers are getting the "raw end of the deal" or not. Shame on Sun Country Airlines for being dishonest.
- Speak english
- Are untrustworthy
Preferred solution: Full refund
User's recommendation: do not use sun country airlines website. We got scammed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged baggage
- Great rate
- Check your luggage carefully
Preferred solution: Replace my luggage please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Damaged Luggage
- Great flight and service was awesome
- No attendant during late arrival
Preferred solution: A replacement luggage. Please
User's recommendation: Make sure you submit a claim within 4 hours
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Necesito saber cómo hago para recupera un vuelo q lo perdí ayer y una maleta q pague y no viaje
Preferred solution: Full refund
Lost baggage
- Cheaper
- Had trouble with staff and lost luggage
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Car rental problem
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need my refund back
- Never treated me good
Preferred solution: Full refund
User's recommendation: So i need my refund back please. My refund is 1865.16
Tucson, Arizona
Letter of Recommendation for Flight Attendants
User's recommendation: Fly on Sun Country Airlines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Luggage was lost both ways of trip
My son traveled to Las Vegas from DFW. He only checked his golf clubs.
He was going to Laughlin from Las Vegas to golf, roughly 100 miles away. When he arrived on Friday, the clubs did not. He traveled from Laughlin to the Vegas airport to because his clubs finally arrived. Sun Country flatly refused to pay for his gas or his time.
On second leg of trip, he left on Thursday snd AGAIN club's did not arrive.
After many days and numerous phone calls with numerous hours of hold times, his clubs were delivered to the wrong address. He had to drive over 200 miles to collect his clubs.
On his trip out, his clubs were lost for four days and he had to retrieve them, on his trip back, his clubs were lost for five days.
He drove over 600 miles to retrieve his luggage and was not reimbursed for gas time or even a mileage rate. Suncountry never returned, emails, nor cared.
I sent a certified letter to Jude Bricker, the company president thinking he would help. He did nothing not even acknowledge receipt of my letter.
- Worst customer service of all the airlines
Preferred solution: Reimbursement for mileage
User's recommendation: Never recommend this Airline to anyone!!
Hutchinson, Minnesota
Thanking a customer for his service
User's recommendation: Nobody is pissed off.
Columbia, South Carolina
Damaged luggage
User's recommendation: 5 stars
Complaint poor customer service
The employees need to understand the gate pass regulations and explain them correctly to family members with disabled passengers. There was a problem with the gate pass put my brother on the plane that I have gotten for the last 15 years flying with Suncountry and no one could explain correctly for what reason I could no longer have a gate pass that I came back and a supervisor overrode The policy and allowed me to escort my brother but the woman at the ticket counter was incredibly rude and argumentative and it just really made me disappointed about Suncountry because weve had such a great experience for 15 years my brother flies four times a year from Minneapolis to San Francisco.
The employees before Covid were so nice and everybody knew him , and now Howie he doesnt know whats going on or able to explain it and Kumal who overrode the decision and allow me to take my brother to the gate, would not give me the name of the person that was so rude to me to report her.
It was just so disappointing because weve been flying Suncountry for so long customer service is just terrible. Thank you, Melody Samuelson 707927****
- And now being polite and helpful is considered acting entitled
- Oriented airline
- It used to be a very friendly customer service
- Super poor customer service
Preferred solution: Apology
User's recommendation: Pick a different sirline
Columbia, South Carolina
Damaged luggage
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Columbia, South Carolina
Damaged luggage
User's recommendation: Five star
Minneapolis, Minnesota
Hkhjkkn njomn Nikki and the whole
I have a few ideas to add for my new one just let us see if we like them or if I need a little more I will let me see if you have a question or not I will be in my way I will be happy with
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Hastings, Minnesota
Check on my flight
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