Me and my wife were heading back home after our honeymoon having a great time and we decided to have a toast to a great week in CA and our new marriage. we did this with a glass of fine bourbon whiskey. The bourbon is called Van Winkle Lot B 12 year bottle of 2017...Read more
Sun Country Airlines - Wrong Terminal Listing Online
I’m flying out of Phoenix Sky Harbor Airport. It says online that you have moved terminals effective Friday, August-17. That is not the case. I had to walk a long distance outside to the current terminal. Needless to say I was drenched in sweat.
Sun Country lost my baggage. I had to buy a new electric razor, toothbrush, and power cable for my computer. I had to spend $400 to which I was told at the lost baggage counter, would be refunded. I put the request in online, and no one has gotten back to me after 30...Read more
- You did get me to alaska
I didn't like
- Customer servie
- Very poor customer service
- Lost baggage and no help
My girlfriend and I recently went to mexico on the day we were supposed to leave the hotel staff informed us that our flight # 514 was delayed 3.5 hours bue we would still have to go sit at the airport because the check in counter was going to close. After sitting and...Read more
Is is truly too bad that once was a great small airline has lowered itself to the bowels of the big guys. Present the customer with a competitve price and then apply extra charges for everything! The seats are now closer than ever before and soon we might just as well...Read more
Short notice when they cancelled our flight. No customer service at the desk. When I called they said they would call back when not busy and hung up on me. REALLY! When I finally got through there was Over an hour wait on the phone and still didn't talk to anyone.(long...Read more
I didn't like
- Customer service on flight cancellations
Sun Country Airlines - Very poor gate agents
I have tried to contact Sun Country but have not received any correspondence from them.
Fly 514 cun to dfw 8/8/2018. Disabled Vet asked to sit in bigger vacant seat because of knee injury. Was told no by Trina. Then see was telling Paula who was sitting in first class( 9 vacant first class seats) eating with her feet propped up that I was “ *** about my...Read more
Dfw Airport, Texas
I was just on one of your flights fly 514 Cancún to Dallas and let me just say how disrespected I felt as a Veteran and a human. Trina and Paula have to be the bottom of the fly attendant barrel. Paula sat on her *** with her feet propped up in first class eating....Read more
Booked fright to Las Vegas March 2018 to depart Mpls Mn July 1 return July 4. My luggage was a carry on bag. No problem in Mpls. Las Vegas I had 2 choices pay $25 to check bag or $40 to carry on. I said I was not charged in Mpls and just look at how small this bag was,...Read more
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