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We boarded in LAX but before we went to security, we had to print out tixs at the desk. I had three pieces, one being my laptop bag. The front desk lady wouldn't give me my tixs unless I consolidated my bag, which I did, but she failed to listen to the fact her request...
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I have flown Suncountry several times. For the past three days I cannot get ahold of anybody either on the phone or Internet. I even got a email from you about West coast deals today and I cannot get through. I get messages that say "we are sorry, try again" that did...
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1.0
Mcgregor, Minnesota
#889185
I have not been able to contact anyone for a flight change. I've called their 1-800 reservationists daily and been on hold 30 to 60 minutes at a time with no answer. One time I was disconnected after 20 minutes. I tried doing this change on line and didn't find a way...
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Sun Country Airlines - Inflight Service Review from Owatonna, Minnesota

Sun Country Airlines
#873921
2.8
Details
I like flying with our local carrier but my last flight from Vegas was uncomfortable.I don't understand how they can let people so large fly that they can not fit in there own seat. This person sitting in the center seat was so large they could not put down the arm rest and was sharing my seat and the other passagers. They need to make oversize people ride in first class and pay there fare share.
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Sun Country Airlines
#818065
2.8
Details
My 85 yr old mother going to Florida, mpls airport wonderful. Asked if she would be helped at Tampa her destination. I was insured she would have help or wheelchair. No help at the Tampa airport from sun country don't know how she made it. Don't tell customers you will help and then ignore them, very disappointed
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Sun Country Airlines
#689773
2.0
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This airline is worst than Spirit. Disorganized!
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Sun Country Airlines Flight Review

Sun Country Airlines
#548723
1.0
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Horrible...went to check in 30 minutes before a 1:20 *** and was told that I missed my flight. Are you kidding me!!? This was out if Lansing and the lady was rude. How can you refuse boarding 30 minutes before a flight? The plan sat on the Tarmac for a half hour. They had the names of people that were suppose to board....HELLO!
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Do not, I repeat do not, get the sun country credit card expecting to be able to use your miles. I have now been on hold for over an hour trying to use miles. I was assured that i could do it online in their brand new fantastic website. It is probably the worst roll...
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Following is an account of my flight from LAX to MPS on July 5, 2016 on Sun Country Airline flight SY 424. I have filed a formal complaint with the Department of Transportation, and I would join in any class action lawsuit based upon what I consider to be the gross...
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1.0
I didn't like
  • Being treated like a cow
#880573
Horrible experience flying back from Puerto Vallarta to MSP, could be life threatening. During our vacation in Puerto Vallarta I discovered a lump in my abdomen which prompted us to come home early so I could go to a proper doctor. The connection in DFW was...
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Anonymous
Anonymous

Your actions deny your hysterical claims that your condition was "life threatening." While you may not have wanted to go to a doctor in a foreign country, there are a lot of ...

2.1
#876435
I called to make a reservation and I got a message from your CEO giving excuses for the long delays. He was right about the long delays. I was on the phone waiting for 45 minutes listening to every country western singer there is. I never got a chance to experience...
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I didn't like
  • Very poor experience
  • Bad service
  • Customer phone service
#874912
Sun Country Airlines - Lost luggage on seattle to milano italy!
Sun country airlines made no attempts to return my calls or emails, after my luggage was lost on an international flight to Italy. As of 4 days later, I am still stuck here at the Moxy Hotel in Malpensa, with no luggage. Imagine arriving in a forgiven country, with no...
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1.0
Cagliari, Sardinia
I liked
  • Ever
I didn't like
  • Inconveince of delayed flight
  • Response time
  • Very poor experience
#868508
Sun Country Airlines Flight Review from Watertown, South Dakota
My daughter and i eere scheduled for a return trip from seattle to minneapolis. The electronic gate pass said gate d5. We waited and waited, until it became obvious that the flight would not leave D5. No announcement over the public speaker, no sun country...
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Anonymous
Anonymous

Thats why you should always check the monitors as well as arrive early

I fly Sun Country several times a year because of the price. Your website used to be a disaster. Now it's been upgraded to horrible. It took me 4 attempts to book a flight because it said I hadn't picked a payment option and had to start over. There was NO option...
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