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We had to sit on this hot *** plane while they fixed a seat, and then had to hlsit on the runway and wait to go. This plane is over a hour late and we are still waiting to leave. These lil air vents are not good enough, there are kids on this plane and no good air...
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Anonymous
Anonymous

Your car has ac...maybe drive next time.

Anonymous
Anonymous

Look up how airline air conditioning works. Those overhead vents do nothing until the plane flies. Greatly simplified, once in flight, cold air [minus 70 degrees F.] is brou...

#897020
We boarded in LAX but before we went to security, we had to print out tixs at the desk. I had three pieces, one being my laptop bag. The front desk lady wouldn't give me my tixs unless I consolidated my bag, which I did, but she failed to listen to the fact her request...
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I have flown Suncountry several times. For the past three days I cannot get ahold of anybody either on the phone or Internet. I even got a email from you about West coast deals today and I cannot get through. I get messages that say "we are sorry, try again" that did...
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1.0
Mcgregor, Minnesota
#889185

Sun Country Airlines Customer Care Review

Sun Country Airlines
#885451
Have been trying to contact your office for change of booking for the last 3 hrs. No response. No one picking uo
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Sun Country Airlines - Inflight Service Review from Owatonna, Minnesota

Sun Country Airlines
#873921
2.8
Details
I like flying with our local carrier but my last flight from Vegas was uncomfortable.I don't understand how they can let people so large fly that they can not fit in there own seat. This person sitting in the center seat was so large they could not put down the arm rest and was sharing my seat and the other passagers. They need to make oversize people ride in first class and pay there fare share.
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Sun Country Airlines
#818065
2.8
Details
My 85 yr old mother going to Florida, mpls airport wonderful. Asked if she would be helped at Tampa her destination. I was insured she would have help or wheelchair. No help at the Tampa airport from sun country don't know how she made it. Don't tell customers you will help and then ignore them, very disappointed
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Sun Country Airlines
#689773
2.0
Details
This airline is worst than Spirit. Disorganized!
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I have not been able to contact anyone for a flight change. I've called their 1-800 reservationists daily and been on hold 30 to 60 minutes at a time with no answer. One time I was disconnected after 20 minutes. I tried doing this change on line and didn't find a way...
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Do not, I repeat do not, get the sun country credit card expecting to be able to use your miles. I have now been on hold for over an hour trying to use miles. I was assured that i could do it online in their brand new fantastic website. It is probably the worst roll...
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Following is an account of my flight from LAX to MPS on July 5, 2016 on Sun Country Airline flight SY 424. I have filed a formal complaint with the Department of Transportation, and I would join in any class action lawsuit based upon what I consider to be the gross...
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1.0
I didn't like
  • Being treated like a cow
#880573
Horrible experience flying back from Puerto Vallarta to MSP, could be life threatening. During our vacation in Puerto Vallarta I discovered a lump in my abdomen which prompted us to come home early so I could go to a proper doctor. The connection in DFW was...
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Anonymous
Anonymous

Your actions deny your hysterical claims that your condition was "life threatening." While you may not have wanted to go to a doctor in a foreign country, there are a lot of ...

2.1
#876435
I called to make a reservation and I got a message from your CEO giving excuses for the long delays. He was right about the long delays. I was on the phone waiting for 45 minutes listening to every country western singer there is. I never got a chance to experience...
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I didn't like
  • Very poor experience
  • Customer phone service
  • Bad service
#874912
Sun Country Airlines - Lost luggage on seattle to milano italy!
Sun country airlines made no attempts to return my calls or emails, after my luggage was lost on an international flight to Italy. As of 4 days later, I am still stuck here at the Moxy Hotel in Malpensa, with no luggage. Imagine arriving in a forgiven country, with no...
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1.0
Cagliari, Sardinia
I liked
  • Ever
I didn't like
  • Very poor experience
  • Response time
  • Bad service
#868508
Sun Country Airlines Flight Review from Watertown, South Dakota
My daughter and i eere scheduled for a return trip from seattle to minneapolis. The electronic gate pass said gate d5. We waited and waited, until it became obvious that the flight would not leave D5. No announcement over the public speaker, no sun country...
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Anonymous
Anonymous

Thats why you should always check the monitors as well as arrive early