Flight number 513 was supposed to depart fromDFW at 8:10am on June 9. It didnt depart until after 7 pm. We were bused out to the tarmac around the original departure time but we returned to the terminal due to mechanical problems. We were given the run around all day...Read more
Sun Country Airlines - Over 3 hour wait in line to ck bags
Sorriest customer ser I have ever seen for airli es. 2 people to ck bags for 500 customers. Mexico were given first priority.
Sun Country Airlines - Traveler's Beware!
Entire wedding party,not including 2 flights full of people stranded in Mexico due to flight cancellation and no accommodations made by airline!
Sun Country Airlines - Terrible
My lugggage appears to be lost. No one returns or answers calls even tho they say it is important to us! I need to know what to do. I am far away from home with out my medicine and clothes! I want to speak to someone! I want answers on what to do next!
Sun Country Airlines - Confirmation code
I need to know my reservation code, I already book a flight to St Paul MN, Andres J Morales G
So in the infinite wisdom of Sun Country, first class is no longer available. This makes me sad. This makes me sad because I loved flying Sun Country the 2 or 3 times a year I traveled. I fly first class - primarily because I have issues with flight conversations. I...Read more
Sun Country Airlines - Horrid operations
From 30 minutes waiting for a agent on the telephone, to ticket agent who had no clue how to change a ticket to late departure and late arrival due to no ground crew assistance, this airline needs to close down. Last time i will ever fly them. The worst.
Flight from Honolulu to LAX. I had a feeling when I booked this return flight that something would go wrong. When vacation is over, all you want to do is get home. Nobody wants to hang around an airport waiting for their flight with a bunch of whiny kids. However, that...Read more
I didn't like
- Very poor experience
- Customer phone service
- Now you are making me pay extra for simple no frills no thanks
Hi I liked to lodge a formal complaint. We were there to check in on time at Las Vegas airport. Reservation code #2313218. The guy at the check in counter said we were unable to board and I asked why and he stood there quiet for 5 mins and said because “he had a phone...Read more
I didn't like
- Everything especially refund policy and customer service
Never received a emails or message stating my flight was was delayed . Waiting normal time which was 6:20Pm no flight came . Had to call suncountrys told free # and listen to the operated machine which than said my flight wasn’t departing till 8:55pm . I’m highly...Read more
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