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Flight number 513 was supposed to depart fromDFW at 8:10am on June 9. It didnt depart until after 7 pm. We were bused out to the tarmac around the original departure time but we returned to the terminal due to mechanical problems. We were given the run around all day...
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#1277463
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Sun Country Airlines - Over 3 hour wait in line to ck bags

Sorriest customer ser I have ever seen for airli es. 2 people to ck bags for 500 customers. Mexico were given first priority.
1.1
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Additional Fees
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
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Value for money
Website
#1276783
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Sun Country Airlines - Traveler's Beware!

Entire wedding party,not including 2 flights full of people stranded in Mexico due to flight cancellation and no accommodations made by airline!
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1276313
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Sun Country Airlines - Terrible

My lugggage appears to be lost. No one returns or answers calls even tho they say it is important to us! I need to know what to do. I am far away from home with out my medicine and clothes! I want to speak to someone! I want answers on what to do next!
#1275925
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Sun Country Airlines - Confirmation code

I need to know my reservation code, I already book a flight to St Paul MN, Andres J Morales G
#1275808
So in the infinite wisdom of Sun Country, first class is no longer available. This makes me sad. This makes me sad because I loved flying Sun Country the 2 or 3 times a year I traveled. I fly first class - primarily because I have issues with flight conversations. I...
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Anonymous
Anonymous

Wow, what a ***

#1275130
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Sun Country Airlines - Horrid operations

From 30 minutes waiting for a agent on the telephone, to ticket agent who had no clue how to change a ticket to late departure and late arrival due to no ground crew assistance, this airline needs to close down. Last time i will ever fly them. The worst.
1.8
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1274994
Flight from Honolulu to LAX. I had a feeling when I booked this return flight that something would go wrong. When vacation is over, all you want to do is get home. Nobody wants to hang around an airport waiting for their flight with a bunch of whiny kids. However, that...
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1.0
I didn't like
  • Very poor experience
  • Customer phone service
  • Now you are making me pay extra for simple no frills no thanks
#1271565
Hi I liked to lodge a formal complaint. We were there to check in on time at Las Vegas airport. Reservation code #2313218. The guy at the check in counter said we were unable to board and I asked why and he stood there quiet for 5 mins and said because “he had a phone...
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Anonymous
Anonymous

You might think you were on time but were you checked in and baggage checked in at the cutoff time?its usually 45 min to 1 hour before departure depending on airline.?

Anonymous
Pam

They did the same thing to us.

1.0
I didn't like
  • Everything especially refund policy and customer service
#1268795
Sun Country Airlines - Delayed flight
Never received a emails or message stating my flight was was delayed . Waiting normal time which was 6:20Pm no flight came . Had to call suncountrys told free # and listen to the operated machine which than said my flight wasn’t departing till 8:55pm . I’m highly...
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Anonymous
Fred Rated

Suck it up, *** Delays are a way of life, you little ***

#1267052