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1.5

I am extremely disappointed with Sun Country's lack of concern and unsympathetic attitude concerning the Zika virus threat. I have had to cancel my trip to Cancun in February per Dr's orders bc I am pregnant.

With the CDC and WHO advising pregnant women avoid affected countries, my Dr and I are both taking this seriously...as well as other airlines . Apparently Sun Country doesn't feel the same way. I made several phone calls to their rude customer service representatives (I thought other airlines were bad and other ones now look like angels compared to SC) who didn't even one time apologize for their policy, and I couldn't connect to anyone that had any power or authority to do anything. I may have well been talking to a machine.

I was told the ticket can be used with in a year and they would waive the change of destination fee. I live in Dallas and from here they fly to Mexico and Minnesota. Not helpful considering there is no reason to go to Minnesota and I can't travel to anywhere in Mexico anytime soon. I will never book with them again and I discourage anyone else to.

If you have a problem with a booking or flight, the customer service is a wall and you will get no where.

They told me I could write a letter, which I did and have yet to hear anything back. It sounds like they need a major revamping in the customer service department from the headquarters to the airplanes.

Reason of review: Poor customer service.

Location: Kilgore, Texas

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Most airlines have a set of rules they have to follow.and you did agree to the terms and conditions.

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