Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Quality of Food
1 comment

On a recent flight from San Francisco to Minneapolis with Sun Country flight 398 I decided to upgrade to first class. There was a tantalizing pop up that came right as I was about to print my boarding passes (I would never have done that, had that pop up not showed up).

I thought it would help make our red eye flight more comfortable and we would be able to sleep. Boy was I wrong! the flight attendant was unfriendly, there was no blanket nor pillow as shown on the first class amenities listed on the web site. As for the meal we were given a box with stale crackers and an oat bar.

Also lacking was the movie/TV entertainment console that was never made available to us.

I paid over $150 for that! highway robbery!

Product or Service Mentioned: Sun Country Airlines Flight 398.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Dismissal of my complaint as it did not satisfy my concerns, Denial of my complaint.

Company wrote 1 public responses to the review from Aug 05, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Sun Country Airlines Verified Representative

We are so sorry to hear about your experience. If you haven't already, please visit our site and select get in touch. Thank you

You May Also Like