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1 comment

Sun Country cancelled flight out of Harlingen for supposedly weather conditions. In reality there was no plane to leave Harlingen to fly back to Minneapolis. Sun Country after numerous responses has not yet resolved the issue

Product or Service Mentioned: Sun Country Airlines Flight.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Jan 04.
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Same thing happen to my wife and I. Canceled flight from Harlingen.

No explanation. They charged me to cancel flight, had no alternative flight options for another week. Had to drive to San Antonio and use another airline, which more than doubled our cost and delayed our at home arrival by more than 12 hours. I have filled out online forms with my concerns.

It said we would hear back from them in 10 days. Still nothing. I tried calling a phone number to talk to someone, and there is no option for issues.

Also, a 45 min hold time or call back option just to talk to a human! Still waiting to hear why!!!

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